About etech
Etech’s international facilities – Onshore, Nearshore, and Offshore, contain the capabilities to customise the answer that most effective match all of your wants. With Etech’s world outreach, Etech is always available to support your prospects and provide dependable Excellent experiences.
A group of devoted leaders from the Get in touch with Centre market who're enthusiastic about earning a exceptional variance for our
About us Etech provides next-era BPO options. A global minority-owned business, Etech has established and trademarked how to turn your facts into strategic insights. Leveraging the strength of synthetic as well as human intelligence Etech improves instruction and coaching to center on vital behaviors producing enhanced consumer encounters and shareholder value. Etech released in 2003 with only 400 workers and just one Get hold of Heart in Nacogdoches, Texas.
Etech is definitely an omnichannel buyer engagement answers supplier for many of the entire world’s main and many revered makes. The practical experience Etech has attained across an array of company verticals will allow us to continuously provide Outstanding, personalized consumer experiences.
Learn More lifetime At Etech Etech believes in Operating hard and participating in tricky and strives for making personnel experience empowered and self-confident in The work they are executing.
At QEval, we’re focused on aiding Make contact with facilities boost their overall performance by way of very clear, actionable insights. Our effectiveness analytics stories provide you with a specific breakdown of agent pursuits, purchaser interactions, and operational bottlenecks, so you can also make informed selections that bring on measurable improvements. With QEval, you don’t just get reviews—you have the applications and recommendations to act on them.
Etech’s ground breaking technological know-how alternatives and skilled leaders comprehend your company demands and acknowledge the strategic insights your model ought to drive results.
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Metrics like deal with time, CSAT scores, resolution fees, and actionable insights are critical to success in 2024. Gone are the days of concentrating only on connect with volume. Now, it’s about digging into the standard of Every single conversation and driving genuine final results. able to choose your get in touch with Middle efficiency to another amount? Enroll at QEval College and ???? Listen to Shawndra’s complete Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of treatment, have faith in and Strength introduced for the small business is what will make the society at Etech exclusive. Our CEO usually says, “If we manage our people today, the quantities will manage by themselves.”
maximizing your Get hold of Middle’s general performance doesn’t ought to be intricate. With QEval College, you’ll achieve entry to crucial tools and teaching that supply exact, measurable enhancements in agent efficiency.
satisfy Malisha, a shining star on our customer support workforce! From tackling responsibilities to savoring exciting workforce things to do, Malisha understands how to help keep the harmony between get the job done and Participate in. Her optimistic Mindset and team spirit make her a Pleasure to work with.
a bunch of devoted leaders while in the Call Centre sector who will be keen about producing a remarkable distinction for our
Allow me to share just some key functions of what we provide: ✅ thorough insights into agent functionality by thorough analytics